Contact Us

Select a concern below and get in touch through the email address indicated so our customer service team can assist you.

Email customercare@7-eleven.com.ph with the information below:
Email Subject :
Store connection complaint: [store number]
Information Needed :
  • Name
  • Mobile Number
  • Store number
  • Date and Time of visit
  • Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email customercare@7-eleven.com.ph with the information below:
Email Subject :
Store employee complaint: [store number]
Information Needed :
  • Name
  • Mobile Number
  • Store Number
  • Date and Time of visit
  • Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email customercare@7-eleven.com.ph with the information below:
Email Subject :
Update Account Information Request: [mobile number]
Information Needed :
  • Name
  • Old Number
  • New Number
  • Reason for transfer request
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email customercare@7-eleven.com.ph with the information below:
Email Subject :
Missing Points Query: [mobile number]
Information Needed :
  • Name
  • Store
  • Amount
  • Date/Time
  • Receipt copy
  • Mode of payment: Cash or eWallet
  • Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email customercare@7-eleven.com.ph with the information below:
Email Subject :
Gift card/eVoucher Query: [mobile number]
Information Needed :
  • Name
  • Store
  • Amount
  • Date/Time
  • Gift card/eVoucher code
  • Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email customercare@7-eleven.com.ph with the information below:
Email Subject :
Redeemed Rewards Query: [mobile number]
Information Needed :
  • Name
  • Store
  • Redeemed Reward
  • Date/Time
  • Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email customercare@7-eleven.com.ph with the information below:
Email Subject :
eWallet Credit Request: [mobile number]
Information Needed :
  • Name
  • Store
  • Amount
  • Date/Time
  • 7-Connect reference numbers for bills/services
  • Did you pay using cash? Yes or No
  • if NO, did you still get the item?
  • Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email customercare@7-eleven.com.ph with the information below:
Email Subject :
eWallet Credit Request: [mobile number]
Information Needed :
  • Name
  • Store
  • Amount
  • Date/Time
  • Did you pay using cash? Yes or No
  • if NO, did you still get the item?
  • Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email customercare@7-eleven.com.ph with the information below:
Email Subject :
eWallet Cash In Query: [mobile number]
Information Needed :
  • Name
  • Date/Time
  • 7-Connect reference numbers for bills/services
  • Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email customercare@7-eleven.com.ph with the information below:
Email Subject :
Missing Promo Credits: [mobile number]
Information Needed :
  • Name of the promo
  • Number of points/credits expecting to receive
  • Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.
Email customercare@7-eleven.com.ph with the information below:
Email Subject :
Inaccessible Account Query: [mobile number]
Information Needed :
• Brief Explanation
NOTE: If the email format appears differently on your email app or device, kindly use the template above.

For CLiQQ Shop and/or CLiQQ Express related concerns such as but not limited to:


Please email the following for assistance:

If you are a CLiQQ Customer:
cliqqshop@7-eleven.com.ph

If you are a CLiQQ Store Personnel:
cliqqsupport@7-eleven.com.ph

For Services:
ecpay@philseven.com

For Merchandise, Loyalty and Wallet:
customercare@7-eleven.com.ph